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Making a referral to White River Manor

How to make a referral

Our admissions team is here to guide you through a confidential and clinically informed referral process for admission to White River Manor.

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Watch our video to see how White River Manor partners with referring doctors and medical professionals, offering tailored programmes that ensure exceptional care for your patients.

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Referring Patients to White River Manor for Inpatient Care

If you are a GP, psychiatrist, psychologist, therapist, case manager, or other healthcare professional, you can refer patients to White River Manor for residential treatment in a structured, supportive environment.

We work collaboratively with referring professionals and maintain ongoing communication throughout the treatment process, where consent has been provided by the patient. From the outset, we establish each referrer’s preferred level of involvement, including frequency and format of updates, ensuring a transparent and clinically aligned partnership.

We place a strong emphasis on continuity of care, recognising the importance of maintaining alignment with the referring professional throughout the full treatment journey.

Residential treatment may be indicated where individuals require:

  • 24-hour structured support in a safe residential setting.
  • Medically supervised detoxification (where clinically required).
  • Intensive psychological therapy and psychiatric support.
  • Stabilisation of mental health and addiction-related conditions.

This level of care may be appropriate for individuals who:

  • Are seeking sustained recovery in a controlled, supportive environment.
  • Have been unable to maintain stability following outpatient treatment or self-directed recovery attempts.
  • Require intensive therapeutic intervention within a residential programme.
  • Present with co-occurring conditions such as depression, anxiety, PTSD, or personality-related difficulties.
  • Have physical health complications linked to substance use or psychological distress.
  • Need structured withdrawal support or clinical stabilisation.
  • Are living in environments that negatively impact recovery or increase relapse risk.

How to Refer a Private Patient

Referrals can be initiated by sending a clinical referral letter and contacting our admissions team directly.

White River Manor accepts privately funded clients as well as those supported by international medical insurance, subject to policy approval.

We receive referrals from a wide range of sources, including:

  • Medical practitioners.
  • Psychiatrists and psychologists.
  • Addiction and behavioural health professionals.
  • Private therapists and counsellors.
  • Family members and employers (with appropriate clinical follow-up).

All admissions decisions are made by our clinical team, including consultant psychiatrists, following a comprehensive review of each case.

We typically require:

  • A referral letter outlining clinical presentation and history.
  • Relevant medical and psychiatric background information.
  • Details of current risks, substance use (if applicable), and treatment history.

Our clinical team may liaise directly with referring professionals or treating clinicians to ensure full clinical clarity and appropriate placement.

Where appropriate, we consult with referring psychiatrists or prescribing clinicians on medication protocols to ensure alignment with existing treatment plans and continuity of care.

Suitability for admission is assessed based on:

  • Current mental and physical health status.
  • Detoxification requirements (if applicable).
  • Psychiatric and psychological presentation.
  • Risk factors and safeguarding considerations.
  • Treatment needs and clinical complexity.

White River Manor does not engage with third-party referral brokerage services.

After Referral

Ongoing Clinical Coordination

Once a referral is received, our admissions and clinical teams conduct a pre-admission assessment to determine suitability for residential care.

Where consent is granted, we maintain communication with referring professionals throughout the admissions process. We agree in advance how updates will be shared (e.g. written reports, calls, or case reviews), ensuring the referrer receives the level of clinical feedback they require.

Prior to arrival, clients receive a detailed admissions guide outlining what to expect, including programme structure, clinical orientation, and practical information for admission.

After admission, we continue to liaise closely with referring professionals (with consent), providing updates on progress, engagement, and, where appropriate, discharge planning. Referrers may also have an appropriate level of involvement in the treatment process, particularly in supporting continuity between pre-admission, residential care, and onward planning.

Admissions are typically scheduled during weekday working hours to ensure a smooth clinical transition into care.

Discharge and Continuing Care

Discharge planning begins early in the treatment process and is structured according to individual clinical needs.

Each client receives a personalised continuing care plan developed by the multidisciplinary team, in collaboration with the referring professional wherever applicable.

Where appropriate, we coordinate with:

  • Referring clinicians
  • General practitioners
  • External therapists or case managers
  • Family members (with consent)

Continuing care may include step-down treatment recommendations, outpatient therapy planning, and relapse prevention strategies to support long-term stability and recovery, all delivered within a framework of shared clinical decision-making and continuity of care.

Payment & Insurance

For the most up-to-date programme fees and available treatment options, please contact our admissions team directly.

If you have questions regarding insurance coverage, our team will be happy to assist you with general guidance, verification, and any necessary documentation. We recommend reaching out to discuss your individual circumstances and explore the options available to you.

Contact Us

For Healthcare Professionals Wishing to Visit

Visit White River Manor

We welcome healthcare professionals who wish to visit our facility to better understand our treatment approach, clinical structure, and therapeutic environment.

During a visit, you may:

  • Tour the residential and clinical treatment areas.
  • Learn about our detoxification and stabilisation protocols.
  • Understand our integrated psychiatric and psychotherapy model.
  • Explore trauma-informed and dual-diagnosis treatment approaches.
  • Review our family involvement and systemic therapy framework.
  • Discuss relapse prevention and aftercare planning.

We value collaboration with referring professionals and believe shared clinical understanding improves patient outcomes.

Compassionate, Individualised Care

Every individual admitted to White River Manor is treated with clinical attention, respect, and discretion. Our approach is grounded in structured therapeutic care delivered by an experienced multidisciplinary team.

Frequently Asked Questions

You will be connected with our admissions team, who will gather relevant clinical information and guide the next steps. If appropriate, a formal assessment will be arranged with our clinical team.

Programme duration typically ranges from 4 to 12 weeks or longer, depending on clinical presentation and treatment needs. Extended residential care is often associated with improved long-term recovery outcomes.

Our admissions team can assist with verification and discussing funding processes.

Each client is supported with a structured discharge and continuing care plan. This may include outpatient therapy recommendations, relapse prevention planning, and coordinated aftercare support to support sustained recovery.

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